Privacy Policy
Effective Date: July 5, 2026
Welcome to CHS (Community Health Solutions). Your privacy is important to us. This Privacy Policy explains how CHS collects, uses, stores, and protects your personal information when you use our website, mobile application, and related services.
By accessing or using CHS services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information when you use our services:
Personal Information
- Full Name
- Mobile Number
- Email Address
- Date of Birth
- Gender
- CNIC or National Identification Number (where required)
- Profile Photograph (optional)
Membership Information
- Membership ID
- Subscription Status
- Health Card Information
- Family Member Information (if added by the user)
Device Information
- Device Model
- Operating System
- IP Address
- Device Identifier
- App Version
Location Information
If you allow location access, we may collect your approximate or precise location to help you find nearby partner hospitals, laboratories, pharmacies, and clinics.
Location access is optional and can be disabled from your device settings.
Usage Information
We may collect information about:
- Pages visited
- Features used
- Search history within the app
- Login activity
- Crash reports
- Performance analytics
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Verify your membership
- Display participating healthcare providers
- Provide discounts and membership benefits
- Improve our services
- Respond to customer support requests
- Send important notifications
- Detect fraud and maintain platform security
- Comply with legal obligations
3. Healthcare Disclaimer
CHS does not provide medical treatment, diagnosis, or healthcare services directly.
Medical consultations, laboratory tests, pharmacy services, diagnostic services, and hospital care are provided solely by independent partner healthcare providers.
CHS acts only as a membership and discount platform connecting users with participating healthcare partners.
4. Sharing of Information
We do not sell your personal information.
We may share limited information with:
- Partner hospitals
- Partner laboratories
- Partner pharmacies
- Partner clinics
- Payment service providers
- Technology service providers
- Government authorities when legally required
Information is shared only when necessary to deliver requested services or comply with applicable laws.
5. Data Security
We implement appropriate technical and organizational security measures, including:
- Secure encrypted connections (HTTPS)
- Secure servers
- Access control mechanisms
- Authentication procedures
- Regular security monitoring
While we strive to protect your information, no internet-based system can guarantee complete security.
6. Data Retention
We retain your personal information only for as long as necessary to:
- Maintain your membership
- Provide requested services
- Comply with legal and regulatory requirements
- Resolve disputes
- Enforce our agreements
When no longer required, your information will be securely deleted or anonymized where appropriate.
7. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your account
- Withdraw consent
- Request a copy of your data
- Object to certain processing activities
Requests may be submitted using the contact information provided below.
8. Children’s Privacy
CHS services are not intended for children under the age of 13 without the consent and supervision of a parent or legal guardian.
We do not knowingly collect personal information from children without appropriate authorization.
9. Third-Party Services
Our platform may contain links to third-party websites, hospitals, laboratories, pharmacies, clinics, or payment providers.
These third parties maintain their own privacy policies, and CHS is not responsible for their practices or content.
10. Cookies and Analytics
Our website may use cookies and similar technologies to:
- Improve website performance
- Remember user preferences
- Analyze website traffic
- Enhance user experience
You may disable cookies through your browser settings, although some features may not function properly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be published on this page with a revised Effective Date. Continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
Community Health Solutions (CHS)
Website: https://chs.com.pk
Email: info@chs.com.pk
Support: support@chs.com.pk
We will make reasonable efforts to respond to your inquiry as promptly as possible.
Last Updated: July 5, 2026